Customer Service: Shipping Tracking Emails Bouncing
🎣 Hello valued Customer & fellow Angler!
You were directed here, because we noticed the tracking emails we sent to you are no longer making their way to your eyes and we want to make sure you understand why.
Due to issues with emails going to tricky tricky Spam folders (outside of our control), our emails are bouncing like a big rubber ball when we try to send them to the email you provided at checkout.
First off, THAK YOU for your purchase from TheKnotKneedle.com by Master Blaster Angling. We received an email looking something like this when we tried to send you your unique shipping tracking email:
BUT - we want to make sure you know exactly where your Knot Kneedle product is and how soon it should make it's way to your doorstep. Fishing trips won't wait for packages and we want to get you your product as soon as possible 😄
Here's the solution:
1. Email us at firstname.lastname@example.org letting us know you haven't received your tracking number.
2. Check your account by clicking here or going to https://theknotkneedle.com/account
3. If you do not have an account, email us at email@example.com and we will send your tracking number to you separately.
Thank you and know for understanding and your patience. We want you to feel like family!
Happy fishing 🎣